Returns and Exchanges Policy

a) You have 30 calendar days from receipt of the product to request an exchange.

b) You will need your proof of purchase, which will be sent in your order confirmation email.

c) The store must have the requested model and size available on kumi-mx.com

d) Physical changes will be made to the same model and only apply to size changes.

e) For health, hygiene and commercial policy reasons, changes are not permitted on the following items:

• Swimwear.
• Underwear.
• Socks of any kind.
• Sports tops.
• Products on sale, clearance or with discounts.
• Pre-sale merchandise.

f) The item must be sent in perfect condition, with its original labels intact.

g) Transportation and other costs related to the change will be borne by the customer.

Return Policies

If you need to return a product, please note the following:

a) The item must be in perfect condition, with its original packaging and labels.

b) You have 30 calendar days from receipt of the product to request a return.

c) The refund will be made to the same payment method used, provided that the payment was made through PayPal or credit/debit card. The refund processing time may vary between 3 and 30 days depending on the banking institution. If you paid by deposit at Oxxo or interbank transfer, the refund will be made through an electronic wallet.

d) You can opt for a refund to an electronic wallet, provided that the product meets the conditions of point A. This electronic wallet can only be used in the online store to purchase other products.

e) You will need your order confirmation, sent to the email address with which you made the purchase.

f) For reasons of health, hygiene and commercial policies, returns are not allowed on the following items:

• Swimwear.
• Underwear.
• Socks of any kind.
• Sports tops.
• Products on sale, clearance or with discounts.
• Pre-sale merchandise.

G) If you decide to return a product on your own initiative, shipping costs will not be refundable. Shipping costs will only be refunded if the item sent is different from the one originally purchased.